CHANGE OF MIND & INCORRECT SIZING
I ORDERED THE WRONG SIZE — WHAT DO I DO?
We understand that sometimes the fit isn’t quite right. PETARA accepts returns and exchanges for incorrect sizing or change of mind, provided that:
Your return is requested within 24 days of receiving your order.
Item(s) are unworn, unused and in their original condition.
All original tags and packaging must remain intact.
Items showing signs of wear, use, damage or alteration cannot be accepted for change-of-mind returns or exchanges.
RETURNING YOUR ORDER
To arrange a return or exchange, please contact hello@getpetara.com with your order number and reason for return before sending your item back.
You may return your item using a carrier of your choice. Please note:
Return shipping costs are the responsibility of the customer for change-of-mind and incorrect-size returns.
We strongly recommend using a tracked shipping service and keeping your tracking information until your return has been processed.
PETARA cannot be responsible for return parcels that are lost in transit before reaching us.
Once your return has been received, our team will inspect the item before approving your refund or exchange.
EXCHANGES
Need a different size? We’ll happily arrange an exchange where stock is available.
If your requested size is unavailable, our Customer Care team will contact you to discuss the available options.
REFUNDS
Once your return has been received and approved, your refund will be issued to your original payment method.
Please allow up to 7 business days for your bank or payment provider to process the refund after it has been issued.
Original shipping charges are non-refundable for change-of-mind and incorrect-size returns.
FAULTY, DAMAGED OR INCORRECT ITEMS
If something isn’t right with your order, please contact us at mailto:hello@getpetara.com with your order number and clear photos of the item.
Faulty, damaged and incorrect items will be handled separately from our change-of-mind policy and in accordance with your rights under Australian Consumer Law.
AUSTRALIAN SHIPPING
PETARA ships Australia-wide. Available shipping methods and rates are displayed at checkout based on your delivery address.
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking details.
INTERNATIONAL SHIPPING
PETARA ships to available international destinations. Shipping options and rates are calculated at checkout based on your location.
International orders may be subject to customs duties, taxes or import charges imposed by the destination country. Where applicable, these charges are the responsibility of the recipient.
NEED HELP?
For questions regarding your order, return or exchange, contact:
PETARA Customer Care aims to respond within 1–2 business days.