Terms of service
Welcome to PETARA.
These Terms of Service (“Terms”) govern your use of our website and your purchase of products from PETARA. Throughout these Terms, “PETARA”, “we”, “us” and “our” refer to PETARA.
By visiting our website, creating an account, placing an order or purchasing from us, you agree to these Terms, together with our Privacy Policy, Shipping Policy and Return & Refund Policy.
Please read these Terms carefully before using our website or placing an order.
1. ONLINE STORE TERMS
You must be legally capable of entering into a binding contract in your jurisdiction to make a purchase from our store.
You must not use our products, website or services for any unlawful or unauthorised purpose.
You must not transmit viruses, malicious code or other material that could interfere with the operation or security of our website.
2. PRODUCTS
We make every effort to display our products, colours, materials, finishes and details as accurately as possible.
However, colours and appearance may vary slightly depending on your device, screen settings, lighting and photography.
Product availability is subject to change without notice.
We reserve the right to modify, discontinue or limit quantities of products where reasonably necessary.
3. PRODUCT USE & PET SAFETY
PETARA products are designed for their intended pet-accessory purposes and should always be used responsibly and under appropriate supervision.
Customers are responsible for selecting the appropriate product and size for their pet and for checking the fit and condition of products before and during use.
Products should be inspected regularly for signs of damage or excessive wear and should not be used if damaged or unsafe.
Nothing in this section excludes or limits any rights or remedies that cannot lawfully be excluded under applicable consumer law.
4. PRICING & CURRENCY
Prices displayed on our website may vary depending on your location, selected market and currency.
Where applicable, taxes, duties, shipping costs or other charges will be displayed or calculated during checkout.
International customers may be responsible for customs duties, import taxes or other charges imposed by their destination country unless otherwise stated at checkout.
We may change our prices at any time. Any price change will not affect an order that has already been accepted by us.
5. ORDERS
After placing an order, you will receive an order confirmation at the email address provided during checkout.
Receiving an order confirmation does not necessarily mean that we have accepted your order.
We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, payment issues, incorrect pricing, stock errors or circumstances where we are unable to fulfil the order.
If we cancel an order after payment has been received, we will refund the relevant amount to the original payment method.
You are responsible for ensuring that your contact, delivery and order information is accurate before completing your purchase.
6. PAYMENTS
You agree to provide current, complete and accurate payment and billing information.
Available payment methods will be displayed at checkout and may vary depending on your location.
Payments may be processed by third-party payment providers and are also subject to the applicable provider’s terms and policies.
7. SHIPPING & DELIVERY
PETARA ships to eligible destinations worldwide.
Available shipping options, costs and estimated delivery information are displayed at checkout where available.
Delivery estimates are estimates only and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather events and peak delivery periods.
Please refer to our Shipping Policy for further information.
8. INTERNATIONAL ORDERS
International orders may be subject to customs inspections, duties, taxes and import requirements imposed by the destination country.
Unless expressly stated otherwise at checkout or required by applicable law, the customer is responsible for charges imposed by their destination country.
Customers are responsible for ensuring that products ordered can lawfully be imported into their destination.
9. RETURNS & REFUNDS
Returns, exchanges and refunds are handled in accordance with our Return & Refund Policy and applicable consumer law.
Nothing in these Terms limits or excludes any consumer guarantees, statutory rights or remedies that cannot lawfully be limited or excluded.
10. PROMOTIONS & DISCOUNT CODES
From time to time, PETARA may offer promotional codes, discounts or special offers.
Promotions may be subject to additional conditions, eligibility requirements and expiry dates.
Unless otherwise stated, promotional codes cannot be combined with other offers.
We reserve the right to cancel or refuse the use of a promotional code where there is fraud, misuse or an obvious technical or pricing error.
11. INTELLECTUAL PROPERTY
All content on the PETARA website, including our branding, logos, product names, photographs, videos, graphics, text, designs and other content, is owned by or licensed to PETARA and is protected by applicable intellectual property laws.
You may access our website for your personal, non-commercial use.
You must not reproduce, copy, distribute, modify, sell, exploit or use PETARA content for commercial purposes without our prior written permission.
12. REVIEWS, FEEDBACK & USER CONTENT
If you voluntarily submit a review, photograph, comment, suggestion or other content to PETARA, you confirm that you have the right to submit that content.
Where you expressly permit PETARA to use submitted content for marketing or promotional purposes, you grant us permission to reproduce and display that content for those agreed purposes.
You must not submit unlawful, abusive, misleading, defamatory or infringing content.
13. THIRD-PARTY SERVICES & LINKS
Our website may contain links to or integrations with third-party websites, payment providers, shipping providers or other services.
We are not responsible for the content, availability or practices of independent third-party websites or services, except to the extent responsibility cannot lawfully be excluded.
Your use of third-party services may be subject to their own terms and privacy policies.
14. WEBSITE AVAILABILITY & ERRORS
We aim to keep the PETARA website accurate and available, but we do not guarantee that it will always operate without interruption or error.
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, availability or other information.
Where permitted by law, we may correct genuine errors and update information.
15. PROHIBITED USES
You must not use our website:
• for unlawful purposes;
• to infringe intellectual property rights;
• to submit false, misleading or fraudulent information;
• to transmit malicious software or code;
• to collect or track another person's personal information unlawfully;
• to interfere with the security or operation of our website; or
• to attempt fraudulent purchases, transactions or chargebacks.
We may restrict access to our website where we reasonably believe these Terms have been breached.
16. PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that information may be processed by service providers that help us operate our store, process payments, fulfil orders and provide our services.
17. CONSUMER RIGHTS
Our products come with rights and guarantees that may apply under the Australian Consumer Law and other applicable consumer protection laws.
Nothing in these Terms is intended to exclude, restrict or modify any guarantee, right, remedy or protection that cannot legally be excluded, restricted or modified.
18. LIMITATION OF LIABILITY
To the maximum extent permitted by law, PETARA will not be liable for indirect or consequential loss arising from use of our website or products where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any rights or remedies available under applicable consumer protection law.
19. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify PETARA against losses, liabilities or reasonable costs arising directly from your unlawful use of our website, your material breach of these Terms or your infringement of another person's rights.
20. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in effect.
21. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, website, products, services or legal obligations.
The version published on our website at the time of your purchase will generally apply to that purchase, subject to applicable law.
22. GOVERNING LAW
These Terms are governed by the laws applicable in New South Wales, Australia.
Nothing in this section prevents a customer from relying on mandatory rights or protections available to them under the laws that apply in their jurisdiction.
23. CONTACT INFORMATION
Questions about these Terms can be sent to:
PETARA
Email: hello@getpetara.com