Refund policy

We want you to love your PETARA pieces as much as we loved creating them.

CHANGE OF MIND RETURNS

We accept eligible returns within 30 days of delivery.

Items must be unused, unworn, unwashed and returned in their original condition with all tags and original packaging intact. For hygiene reasons, items showing signs of wear, pet hair, washing, odour, damage or use cannot be accepted as a change-of-mind return.

To request a return, contact hello@getpetara.com with your order number and reason for return. Please wait for your return to be approved before sending anything back.

Unless the item is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

FAULTY, DAMAGED OR INCORRECT ITEMS

Every PETARA order is carefully checked before it leaves us. If your item arrives faulty, damaged or incorrect, please contact hello@getpetara.com as soon as possible with your order number and photos of the issue so we can make it right.

Where required by applicable consumer law, you may be entitled to a repair, replacement, refund or other remedy. Nothing in this policy limits any rights you may have under the Australian Consumer Law or other applicable consumer protection laws.

EXCHANGES

Need a different size? Contact us at hello@getpetara.com and we’ll help where stock is available. The quickest option may be to return your original item and place a new order.

REFUNDS

Once your return has been received and inspected, we’ll let you know whether it has been approved. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

INTERNATIONAL RETURNS

International customers are welcome to request eligible returns under this policy. Unless required otherwise by applicable law, customers are responsible for international return shipping costs and any associated customs or handling charges.

FINAL SALE

Items clearly marked Final Sale cannot be returned for change of mind. This does not affect any rights you may have where an item is faulty, damaged, incorrectly supplied or otherwise protected by applicable consumer law.

Questions? We’re always happy to help at hello@getpetara.com