Shipping policy

At PETARA, we carefully prepare every order before sending it on its way. We currently ship within Australia and to eligible destinations worldwide.

ORDER PROCESSING

Orders are generally processed and prepared for dispatch within 1–3 business days.

During launches, promotional periods, holidays or periods of high order volume, processing may take a little longer.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information where tracking is available.

AUSTRALIAN SHIPPING

Standard Shipping — $8.95 AUD
FREE Standard Shipping on orders over $100 AUD
Express Shipping — $14.95 AUD

Available shipping options and the final shipping cost for your order will be displayed at checkout.

Delivery times begin after your order has been dispatched and may vary depending on your location and the carrier.

INTERNATIONAL SHIPPING

PETARA ships to eligible international destinations.

Standard International Shipping — from $29.95 AUD

The exact shipping options and charges available for your destination will be shown at checkout before you complete your purchase.

International delivery times vary depending on the destination, carrier and customs processing.

CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to customs duties, import taxes, fees or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

Customs requirements and charges vary between countries. PETARA does not control charges imposed by customs authorities.

TRACKING YOUR ORDER

Where tracking is available, you’ll receive tracking information by email once your order has been dispatched.

Please allow some time for tracking information to update after your parcel has been handed to the carrier.

DELIVERY DELAYS

While we do everything we reasonably can to help your order reach you smoothly, delivery estimates are not guaranteed.

Delays may occur due to circumstances outside our reasonable control, including carrier disruptions, customs processing, severe weather, public holidays or peak delivery periods.

If you’re concerned about the progress of your order, contact us at hello@getpetara.com and we’ll be happy to assist.

INCORRECT SHIPPING ADDRESSES

Please carefully check your delivery address before completing your order.

If you notice an error, contact us at hello@getpetara.com as soon as possible.

We’ll do our best to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment or shipping process.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

LOST OR MISSING PARCELS

If your tracking shows an unexpected delay or you believe your parcel may be lost, please contact us at hello@getpetara.com.

We’ll assist you in investigating the shipment with the relevant carrier.

If a parcel is confirmed lost, we’ll handle the matter in accordance with applicable consumer law and the circumstances of the shipment.

DAMAGED ORDERS

If your order arrives damaged, please contact us at hello@getpetara.com as soon as possible with your order number and photographs of the parcel and affected item(s).

We’ll review the issue and help arrange an appropriate solution.

RETURNS

For information about returns, exchanges and refunds, please refer to our Return & Refund Policy.

For any shipping questions, please contact:

PETARA
hello@getpetara.com